Best Methods to Consolidate Dental Practice Account Revenue
One of the most harrowing steps with most patients is tackling the money conversations. It is a must for a lot of people in the dental industry and can be a taxing, especially if you’re not that knowledgeable with how best to deal with each patient’s finance discussions. People will most likely want to get the most out of their money and may even want to negotiate pricing or payment methods. There will be conversations that will go better than others, but it doesn’t have to be difficult to handle them all. This is why you should be aware of the best techniques to help you with your patient’s finance conversations.
What most patients actually want and appreciate is an open level of communication where they are given all the necessary details and steps so they can understand the need for their treatment. Things like these are important in establishing a solid rapport with them and actually gain their trust in the long run. The explanations also shouldn’t be too formal or heavy. Instead, they should be set with a lighter tone, like talking to a close friend or a family member. These interactions are crucial and take only a few minutes at best. A cooperative and knowledgeable patient leads to less time spent collecting fees and more on other clinical tasks that should be done.
One of the things you should inform patients with is how their insurance works with your dental practice. They should at least be aware and understand the actual coverage benefits that their insurance provides them. Most often than not, patients haven’t fully read their insurance coverage and tend to miss out on beneficial insurance-covered services. You should be able to educate them on the more complex aspect of the insurance and shift it to layman’s term.
Another efficient system to follow is setting up an insurance verifier machine or program. It will help organize claims and allow you to see up front which items need to be claimed. It lets you setup and pair claims to their documents in advance. This reduces waiting time for the payer to verify their claims and it saves time and keeps revenue flowing.